What Do Your Customers Think About Chatbots?

Chatbots today are what mobile apps were in 2012. Every business wants one. But what do consumers actually think of them? We were interested in hearing honest consumer perspectives on the matter, so we asked them! Here are the top…

0
(0)

Chatbots today are what mobile apps were in 2012. Every business wants one. But what do consumers actually think of them?

We were interested in hearing honest consumer perspectives on the matter, so we asked them! Here are the top five facts you need to know.

00:30 People prefer instant chatbot support to waiting for a human agent
00:48 It should always be easy to escalate to a human agent
01:18 Chatbots should never pretend to be human
01:49 People perceive chatbots as innovative
02:14 People trust chatbots with basic requests

Get the full report here for more information: https://www.userlike.com/en/blog/cons…

Userlike is one of the top rated live chat solutions trusted by more than 20,000 users. Companies like BMW and Lufthansa are already using Userlike to build customer relationships.

Get Userlike free forever: https://www.userlike.com/en/register

0 / 5. 0

Leave a Reply

Your email address will not be published. Required fields are marked *