In the second part of this series on participant communication, Charlotte Evans shares her best practices for understanding and empathising with research participants. This can often be a challenge in online research, where screens act as barriers between researcher and participant. But whether it’s through text chat or (virtual) face-to-face sessions – there’s always on opportunity to connect.
It’s how to take advantage and make the most of this opportunity that Charlotte discusses in a few succinct minutes. What questions to ask? What language to use? What makes someone more understanding and relatable? These are the considerations that researchers should be thinking about, especially in online enagements.
For more hints and tips on how to deliver insightful and impactful online research, visit www.flexmr.net