Asynchronous email support with Deflect.ai

When call wait time is high, the digital deflection solution sends the callers a message via SMS  to chat with text-based virtual assistants, fill out a digital form, and also to talk to a live agent. If a human agent…

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When call wait time is high, the digital deflection solution sends the callers a message via SMS  to chat with text-based virtual assistants, fill out a digital form, and also to talk to a live agent. If a human agent isn’t available, callers can get an email or SMS the moment one is free.

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